Privacy policy

Privacy Policy – Lillster AB

1. Introduction

This Privacy Policy explains how Lillster AB (Reg. No. 559026-4882) collects, uses, and protects your personal data when you visit lillster.com or make a purchase in our online store.
We care about your privacy and handle all personal data in accordance with the applicable data protection laws, including the EU General Data Protection Regulation (GDPR).

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2. Data Controller

Lillster AB is the data controller for the processing of personal data described in this policy.
If you have any questions about how we handle your information, you can contact us at:

📧 hello@lillster.com
📬 Lillster AB, Kråkedalsvägen 40, 471 72 Hjälteby, Sweden
Reg. No. 559026-4882

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3. Personal Data We Collect

We only collect personal data necessary to provide our services. This may include:

• Contact details: name, address, email, phone number

• Payment information: handled securely via Klarna, card providers, Swish, or PayPal

• Order and delivery information

• Communication: messages sent to us via email or contact forms

• Technical information: IP address, browser type, language, and usage patterns (via cookies and analytics tools)

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4. Purpose of Processing

We process your personal data to:

• Manage orders, payments, and deliveries

• Provide customer service and respond to inquiries

• Handle returns, exchanges, and claims

• Comply with legal obligations (e.g., accounting requirements)

• Improve and develop our website and services

• Send newsletters and marketing if you have chosen to receive them

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5. Legal Basis for Processing

We process personal data based on the following legal grounds:

• Contract: when necessary to fulfill your purchase or service request

• Legal obligation: to comply with applicable laws

• Consent: when you actively subscribe to newsletters or marketing

• Legitimate interest: to improve the user experience and prevent fraud

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6. Data Retention

We retain personal data only as long as necessary to fulfill the purposes listed above or as required by law.

• Data related to purchases is stored for 7 years in accordance with Swedish accounting law

• Data used for marketing is retained until you withdraw your consent

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7. Sharing of Personal Data

We share personal data only with trusted third parties who help us operate our business, including:

All partners process data in accordance with GDPR and may not use your information for their own purposes.

Some services (e.g., Shopify) may transfer data outside the EU/EEA. When this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs).

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8. Your Rights

You have the right to:

• Request access to your personal data

• Request correction or deletion

• Request restriction or object to processing

• Withdraw consent (for marketing)

• Request data portability

To exercise your rights, contact us at hello@lillster.com.
If you believe your data has been processed unlawfully, you may file a complaint with the Swedish Authority for Privacy Protection (IMY).

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9. Cookies

We use cookies to improve the website experience, analyze traffic, and personalize marketing.
For full details, see our Cookie Policy.

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10. Changes to This Policy

We may update this Privacy Policy when necessary.
The most recent version is always available at lillster.com.